Legal

Terms of Service

Last updated: November 10, 2026

These Terms govern your use of obrera.ai and the Obrera voice-agent services. Obrera is operated by 56 Straight LLC, a Nevada limited liability company based in North Las Vegas, Nevada (“Obrera,” “we,” “us”). By using the website or the services, you agree to these Terms.

If you sign an order form or service agreement with us, that document also applies, and where it conflicts with these Terms, the signed document controls.

1. The service

Obrera provides AI voice agents that place routine phone calls for businesses (“Clients”) under the Client’s name. Examples include payment reminders, renewal check-ins, requests for missing documents, and appointment confirmations. Our agents can hold a conversation, log the result of each call, and transfer the person to the Client’s team when a human is needed. Depending on the plan, the service may include call recordings, transcripts, call reports, phone numbers, and setup of call workflows.

The Client decides whom the agent calls, why, when, and what the agent says, within the limits of these Terms. Obrera supplies and operates the technology. Features, plans, and prices are described on our website or in your order form and may change over time.

2. Accounts and eligibility

The services are for businesses, not consumers. You must be at least 18 and authorized to bind the business you represent. You are responsible for keeping your account credentials secure and for all activity under your account.

3. Client responsibilities

As a Client, you agree that you will:

• Provide accurate call lists, phone numbers, business information, transfer numbers, and instructions, and keep them up to date.
• Upload only phone numbers and personal information you are legally allowed to collect, use, and share with us for the calls you request.
• Review and approve the scripts, workflows, and call settings for your agent before calls begin, and tell us promptly about any changes or problems.
• Staff the transfer line during the hours you set, and handle the conversations transferred to you.
• Meet your own legal, regulatory, licensing, and contractual obligations, including those that apply to your industry (for example, insurance licensing and privacy rules and any carrier requirements).
• Follow the Calling Consent and TCPA section below.

4. Calling consent and TCPA compliance

4.1 AI voices count as “artificial” voices

In February 2024 the Federal Communications Commission ruled that calls using AI-generated voices are calls made with an “artificial or prerecorded voice” under the Telephone Consumer Protection Act (TCPA), 47 U.S.C. § 227 (FCC Declaratory Ruling, FCC 24-17). Calls placed by Obrera agents should be treated as artificial-voice calls.

4.2 Consent

Before you direct us to call any number, you represent and warrant that you have, and can document, the consent the law requires for that call. In particular:

• Prior express consent of the called party is required for non-marketing (informational) artificial-voice calls to wireless numbers, and generally for artificial-voice calls to residential lines, unless an exemption applies.
• Prior express written consent, meeting the requirements of 47 C.F.R. § 64.1200(f)(9), is required for any artificial- or prerecorded-voice call that includes advertising or telemarketing.
• Consent must come from the person who is the subscriber or customary user of the number. If a number is reassigned or consent is revoked, you must stop calling it.

Unless we agree otherwise in writing, Obrera agents are intended for informational calls to your existing customers about their existing accounts or policies. You agree not to use the service for sales, cross-selling, or other telemarketing calls unless you have prior express written consent for every number called and we have approved the campaign in writing.

4.3 Do-not-call lists and opt-outs

• You must honor the National Do Not Call Registry, any applicable state do-not-call lists, and your own internal do-not-call list where the law requires it.
• You must honor every request to stop calls or revoke consent, made by any reasonable means, within the time the law requires, and you must not upload numbers that have opted out. We record opt-out requests made during calls and pass them to you.
• Where the law requires an automated opt-out mechanism on an artificial-voice call, the call flow must include one.

4.4 Calling hours

You must set calling windows that comply with the law of the place the called person is located. Federal rules restrict telemarketing calls to between 8:00 a.m. and 9:00 p.m. in the called party’s local time, and some states set narrower hours, limit the number of calls, or restrict calls on certain days. You are responsible for choosing compliant windows and frequencies.

4.5 Identification and AI disclosure

• Each call must identify, at the start, the business on whose behalf the call is made, and must provide a telephone number for that business during or after the call, as federal rules require for artificial-voice calls.
• If a called person asks whether they are speaking with a person or a machine, the Obrera agent will truthfully confirm that it is an automated AI agent calling on your behalf. You may not instruct an agent to claim to be a human or to deny being an AI.
• Some states have laws that require businesses to disclose the use of AI or automated systems when communicating with consumers. You are responsible for determining whether any such law applies to the calls you direct, and for making sure any required disclosure is included in your call flow, in the form and at the time the law requires. Tell us in writing if your calls require an opening AI disclosure and we will configure your agent to give it.
• Caller ID must accurately identify you or a number you are authorized to use. Misleading caller ID is not permitted.

4.6 Call recording

Calls may be recorded and transcribed. Some states require the consent of everyone on the call before recording. You are responsible for making sure the required recording notice is given and the required consent is obtained, and the call flow must include a recording notice at the start of the call unless you have confirmed in writing that it is not required for the calls you direct.

4.7 State and other laws

Many states have their own telemarketing, autodialer, artificial-voice, AI-disclosure, call-recording, and consumer-protection laws, some of which are stricter than federal law. You are responsible for complying with every law that applies to the calls you direct, including laws governing your industry and any laws that apply to collecting payments.

4.8 Records and cooperation

You agree to keep records of consent and opt-outs for as long as the law requires, to provide them to us promptly on request, and to cooperate with us in responding to any complaint, inquiry, or claim about calls made for you. We may pause, suspend, or refuse any call or campaign that we reasonably believe may violate the law or these Terms.

5. Acceptable use

You may not use the service to:

• call people without the consent the law requires, or call numbers that have opted out;
• make deceptive, harassing, threatening, or abusive calls, or impersonate any person or organization;
• make political, emergency-line, or health-care-facility calls, or other categories of calls restricted by law, without our prior written approval;
• violate any law, regulation, or the rights of others;
• interfere with or try to gain unauthorized access to the service, or reverse-engineer it except where the law allows.

6. Client data and privacy

“Client Data” means the call lists, personal information, instructions, recordings, transcripts, and call results relating to your calls. As between you and us, you own Client Data. You grant us the rights needed to host, process, and transmit Client Data to provide, secure, and support the service for you, including through our service providers (such as Vapi, Twilio, and Google). We handle Client Data as described in our Privacy Policy and any data-processing terms we agree with you. You are responsible for providing any privacy notices and obtaining any consents your customers are owed under the laws that apply to you, including any financial-privacy or insurance-privacy rules.

7. Fees and payment

Fees are set out on our website or in your order form. Unless your order form says otherwise, subscription fees are billed in advance, usage over your plan’s included calls is billed in arrears, fees are non-refundable except as stated in your order form or required by law, and you are responsible for applicable taxes. We may suspend the service if payment is more than 15 days late after we notify you.

8. Intellectual property

We and our licensors own the service, our software, agent designs, and website content. Subject to these Terms and payment of fees, we grant you a limited, non-exclusive, non-transferable right to use the service for your internal business during your subscription. If you send us feedback, we may use it without obligation to you.

9. No legal advice; no guarantees

Obrera is a technology provider, not a law firm, and nothing we say, publish, or configure is legal advice. The compliance information in these Terms is a summary to help you understand your obligations. You should consult your own attorney about the laws that apply to your calls.

AI voice agents can misunderstand people, make mistakes, or fail to complete calls, and telephone networks and third-party services can be unavailable. Except as expressly stated in a signed order form, the service and website are provided “as is” and “as available,” and we disclaim all warranties to the extent the law allows, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not guarantee any particular result, including any number of calls completed, payments collected, customers retained, or costs saved.

10. Limitation of liability

To the extent the law allows: (a) neither party is liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits or revenue; and (b) our total liability arising out of or relating to the service or these Terms is limited to the amount you paid us for the service in the 12 months before the event giving rise to the claim. These limits do not apply to your payment obligations or your obligations under section 11.

11. Indemnification

You will defend, indemnify, and hold harmless 56 Straight LLC and its members, employees, and agents from claims, fines, penalties, and costs (including reasonable attorneys’ fees) arising from calls made at your direction, Client Data you provide, your lack of any required consent, or your breach of these Terms or applicable law.

12. Term, suspension, and termination

These Terms apply while you use the service. Either party may end a subscription as stated in the order form or, if none, with 30 days’ written notice. We may suspend or end the service immediately if you materially breach these Terms, if we reasonably believe calls made for you are unlawful, or if required by law or by a telephone carrier. Sections that by their nature should survive (including sections 4.8 and 6 through 13) survive termination.

13. Governing law

These Terms are governed by the laws of the State of Nevada, without regard to its conflict-of-laws rules. The state and federal courts located in Clark County, Nevada have exclusive jurisdiction over any dispute arising from these Terms or the service, and each party consents to that jurisdiction.

14. General

We may update these Terms from time to time by posting a new version on this page and changing the “Last updated” date; for active Clients, material changes take effect 30 days after we notify you by email. If any provision is unenforceable, the rest remains in effect. Failure to enforce a provision is not a waiver. You may not assign these Terms without our consent. These Terms, together with any order form and our Privacy Policy, are the entire agreement between the parties about their subject matter.

15. Contact

56 Straight LLC (Obrera)
North Las Vegas, Nevada
Email: privacy@obrera.ai